Terms and Conditions of Use

1. Conditions for opening a professional customer account

Conditions: To be able to buy wholesale you must perform some professional activity related to the purchase and sale of minerals or jewelry, craft activities or therapies. Only in the first purchase, you will be asked to make an expenditure equal to or greater than 300 € with the professional discount applied + VAT included. Subsequently, the customer can make purchases without any minimum. Vives de la Cortada reserves the right to cancel the wholesaler account if for any reason we believe that the person does not or no longer meets the required profile for professionals. In this case the client will be informed and the account will be suspended.

2. Free Shipping Conditions

These Free Shipping Conditions ("Conditions") govern the eligibility and terms for obtaining free shipping on orders placed on the website of Vives de la Cortada SCP (the "Site"). By using the services of Vives de la Cortada SCP, the user (hereinafter referred to as "Customer" or "User") accepts and agrees to comply with these Terms. Vives de la Cortada SCP reserves the right to modify these Terms at any time without prior notice. Updated versions of the Terms will be posted on the Site and will be effective immediately.

Eligibility for Free Shipping: Customer may opt for free shipping on their order if the total amount of the shopping cart, after applying discounts and deducting the current shipping rate, meets or exceeds the eligibility threshold established by Vives de la Cortada SCP. The eligibility threshold will be calculated based on the total amount (taxes excluded for professionals and included for individuals) of the shopping cart and will be determined in accordance with the internal policies of Vives de la Cortada SCP. Eligibility for free shipping will be confirmed at the check out process, prior to order confirmation.

Calculation of the Total Amount: The total amount of the shopping cart will be calculated by adding the total value of the products selected by the Customer, (including taxes for individuals and excluding taxes for professionals) and after the application of the discounts. The current shipping rate will then be deducted to obtain the total amount eligible for free shipping.

Exclusions: Free shipping does not apply to orders that do not meet the eligibility threshold. Products subject to shipping restrictions (such as weight, dimensions or destination) may not be eligible for free shipping, regardless of the total amount in the cart.

Term and Modifications: These Free Shipping Terms shall be effective as of March 1, 2023 and may be modified, updated or terminated by Vives de la Cortada SCP at any time at its sole discretion. Any changes to the Terms will apply to orders placed on or after the date of modification.

Acceptance and Consent: By placing an order on the Site and opting for free shipping, the Customer acknowledges having read, understood and accepted these Terms in their entirety. The Customer also consents that Vives de la Cortada SCP processes the personal and financial information provided in accordance with its Privacy Policy.

Contact: For questions, clarifications or assistance related to these Free Shipping Conditions, the Customer may contact the customer service department at Vives de la Cortada SCP through the communication channels specified on the Site.

When using the services of Vives de la Cortada SCP, Customer agrees to be bound by these Free Shipping Terms and the policies and terms of the Site in their entirety.

3. Return, refund and cancellation policies

Processing time: The customer will have 2 working days from the date of delivery to claim the return. Such refund shall be made within a maximum period of 15 calendar days.

What can be returned: All products may be returned and refunded provided that the customer communicates it within a maximum period of 2 working days from the date of delivery and that they meet the other conditions set out in this section according to Article 69 or 71 of Royal Legislative Decree 1/2007 of November 16, 2007, revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Requirements for returning a product: The product must be in the same condition in which it was delivered. The shipment must be made using the same protective packaging in which it was received to protect the product. In the event that the original packaging in which the order was delivered is not preserved, the customer must return it in a protective box in order for the product to arrive at the warehouse in the same condition in which it was received Vives de la Cortada SCP with the maximum possible guarantees. The product must be free of any use or modification. This means that it has not been altered by the customer. In the event that a product has been returned that does not comply with the above provisions, the product will be returned to the customer who will bear the cost of reshipping the product.

Steps to follow to process the return: If for any reason the customer is not satisfied with the product purchased, he/she has a period of 2 calendar days from the date of delivery of the product to contact Vives de la Cortada SCP to indicate the reason for the return (Tel: 93 304 18 86, email: [email protected]). Any return without prior communication will not be received. Returns due to defects of the goods will be made free of charge. In any other case, shipping costs will be charged to the customer.

Where to send the return: Address: Ptge. de Montserrat Isern nº16, 08908 Hospitalet de Llobregat (Spain). See map

Refund amount: Once we receive the return in our warehouse we will proceed to pay the corresponding amount. The payment will be reflected in your credit card statement or in your bank account if you paid by debit card.

Returns in the physical store: No returns are made in the physical store with the exception of demonstrating that the material has been delivered in poor condition. Claims will only be accepted during the two days following the receipt of the order and presenting the purchase receipt or invoice. If the return of the product is made by a courier company, shipping costs will be borne by the customer.

4. Promotions and discounts

All promotions, discounts and coupons from Vives de la Cortada SCP are subject to the conditions mentioned below:

  • The coupon or discount is valid for exclusive use in our online store.
  • Promotions are subject to minimum purchases, before any discount is applied.
  • Coupons can only be used once per customer.
  • Vouchers are not transferable and cannot be redeemed for cash.
  • Promotions may not be combinable with other offers or discounts.
  • Promotions may not be valid for products on sale or on clearance.
  • Promotions may not be valid for products such as Lots, Salt and Selenite Lamps, Books, EMOs, etc.
  • We reserve the right to modify or cancel this promotion at any time without prior notice.
  • Promotions are valid for a limited period.
  • Any abuse or fraudulent use of the promotion will result in the cancellation of the purchase and invalidation of the coupon.

5. Minimum Age

To make a purchase in the minimum age required is 18 years old.

6. WhatsApp

The use of the WhatsApp of the store is intended only for sending images for products over 50€ per unit. All orders must be placed through the web For any type of consultation please contact us through the mail [email protected]

Vives de la Cortada is a company located in Spain dedicated to the trade of minerals and their complements.

Vives de la Cortada is the company responsible for the transactions carried out in this website

Vives de la Cortada SCP

C/ de la Ciutat, 7 08002

February 23, 2022

Product added to wishlist