GENERAL CONDITIONS

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Vives De La Cortada is a company located in Spain dedicated to the trade of minerals and their complements.

Vives De La Cortada is the company responsible for the transactions carried out on this website vivescortadaimport.com

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Terms and conditions of use

1. Customer Cards

1.1 Any customer card with wholesale discount that is inactive for a period of 1 year or more may be cancelled by the Vives De La Cortada SCP.

1.2 Any customer card with a wholesale discount that does not exceed an annual expense of 1,000 euros can be cancelled or rectified at another discount.

Return, return and cancellation policies

  • Processing time: The customer will have 2 business days counting from the date of delivery to claim the return. Such return must be made within a maximum period of 15 calendar days.
  • What can be returned?: All products can be returned and refunded provided that the customer communicates it within the maximum period of 2 working days counting from the date of delivery and that they meet the rest of the conditions established in this section according to article 69 or 71 of Royal Legislative Decree 1/2007 of November 16, consolidated text by the General Law for the Defense of Consumers and Users and other complementary laws.
  • Requirements for returning a product: The product must be in the same state in which it was delivered. Shipping must be made using the same protective packaging in which it has been received to protect the product. In the event that the original packaging with which the order was delivered is not kept, the customer must return it in a protective box in order for the product to arrive at the Vives De La Cortada SCP warehouse with the maximum possible guarantees. The product must be free from any use or modification. That will mean it hasn't been altered by the customer. In the event that a product that does not comply with the above provisions has been returned, the product will be sent back to the customer who will bear the costs of forwarding that product.
  • Steps to take to process the return: If for any reason the customer is not satisfied with the product purchased has a period of 2 calendar days from the date of delivery of the product to contact Vives De La Cortada SCP to indicate the reason for the return (Telf: 93 304 18 86, email: info@vivescortadaimport.com). Any return without prior communication will not be receptioned. Returns for defects of the goods will be made free of charge. In any other case, the shipping costs will be borne by the customer.
  • Where should I send the return?: Address: C/ Ciutat no7 low left 08002 Barcelona (Spain). View map
  • Refund amount: Once we receive the refund in our warehouses we will proceed to pay the corresponding amount. The deposit will be reflected in your credit card or bank account movement statement if it was paid by debit card.
  • Physical Store Return: No refunds are made in the physical store undying to show that the material has been delivered in bad condition. Only claims are accepted, within two days of receipt of the order and presenting the tiket or purchase invoice. If the return of the product is made by a courier company, the shipping costs will be borne by the customer.

Minimum Age

To make a purchase in vivescortadaimport.com the minimum age requested is 18 years.

Whatsapp

The use of the WhatsApp of the store is intended only for the sending of images for products greater than 50 euros per unit. All orders have to be placed through the website vivescortadaimport.com. For any type of query please contact us via email info@vivescortadaimport.com


About us
Our purpose is to offer a wide variety of minerals to meet the different needs of our clients, as well as a close and familiar treatment so that your experience at Vives de la Cortada is the most authentic and pleasant.
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